Your personal privacy is very important to us and we endeavour to make sure that your personal information is fully protected.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
Information you submit
When you make a purchase or attempt to make a purchase through www.smileyhiley.co.uk, we collect some information from you, including your name, billing address, delivery address, recipient’s name, payment information (Stripe emails, etc), email address, and phone number. We refer to this information as “Order Information.”
Smileyhiley does not collect or process credit or debit card (“Payment Card”) information. Stripe collects Payment Card information with respect to your purchases made on the Site, and processes your Payment Card information with respect to purchases made through the Site. Stripe provides us with some limited information related to you, such as a unique transaction ID, email address and card holder address. We do not have access to the last four digits of your card number or your card number.
When you submit an enquiry through our online contact form, we may ask for your name and e-mail address.
Information we collect
When you visit www.smileyhiley.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse www.smileyhiley.co.uk, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.smileyhiley.co.uk, and information about how you interact with www.smileyhiley.co.uk. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on www.smileyhiley.co.uk, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our website.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through www.smileyhiley.co.uk (including processing your payment information, arranging for postage, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud;
– Ask for feed back or review of our products or services;
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize www.smileyhiley.co.uk (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).
WILL WE SHARE PERSONAL INFORMATION TO OUTSIDE PARTIES?
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Additionally, your personal data may also be shared with or used by our partner companies for the purpose of e.g. deliveries; or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
HOW LONG WE WILL HOLD THE INFORMATION?
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that if you requested the deletion of your personal information:
-We may keep some of your personal information as required for our legitimate business interests, for example, fraud detection;
– We may retain and use your personal information to the extent necessary to comply with our legal obligations, for example, tax reasons.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact page.
PAYMENT CARD SECURITY
Smileyhiley uses Stripe, as the payment processing partner to handle your credit card details. Stripe protects your financial information with industry-leading security and fraud prevention systems and none of the financial details you submit to Stripe are revealed to ourselves or stored on our system.
ACCESS TO AND DELETION OF PERSONAL INFORMATION
To request the deletion of your personal data that we have on file please email us at firstname.lastname@example.org. We will respond to your request in a reasonable timeframe.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and this website and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.